Terms of Service

OVERVIEW
This website is operated by Pro Edge Paintball. Throughout the site, the terms “we”, “us” and “our” refer to Pro Edge Paintball. Pro Edge Paintball offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - RETURN & REFUND POLICY

 

In the case you need to return a product or order, please read our return procedure in full so the return goes as quickly and as smooth as possible. 

Please follow the requirements below: 

  • Any item taken in for return must be brand new, factory sealed and unused. If an item is used, it can not be returned unless it is faulty at time of delivery. See next line. 
  • If an item is broken soon after purchase it is usually covered under a warranty. We will do everything in our power to get this item working correctly. 
  • Returns must be received within 30 DAYS of placing your order.
  • There are no returns on any Paintballs, Used items, Circuit Boards, Solenoids, Wire Harness and any other Electronic related items
  • *NO RETURNS ON PAINTBALLS IN STORE OR ONLINE 

How do I return or exchange an item?

***Do not ship any returns in soft packaging or envelopes. All returns must be returned in a cardboard box or you will be liable for any products damaged in shipment. Do not use the items branded packaging as your return box. ***
CREATE A RETURN HERE

 

If you would like to call to speak with someone in returning your product, please call 713-896-8841 Tuesday - Friday 11:00AM to 7:00PM or Saturdays 10:00AM to 6:00PM. We recommend using our Create a Return feature in place of calling to guarantee a quicker and more accurate solution.

If a return is shipped back to us without prior confirmation, we can not guarantee the order will be processed correctly or at all. 

REFUND OPTIONS:

When returning an item we have two options:

1. We can refund your account for the item or order being returned minus the cost of shipping for the return label. If you cancel your order or refuse delivery, the original shipping cost will not be refunded. 

The funds will be returned through the same method of payment for the order was placed. 

2. We can issue your account Store Credit which you will be able to use online at your convenience on any other item. The total amount refunded will be the total of your order minus the cost of the return label. 

If you have received a wrong item or items with your order, please notify us within 7 days of delivery.

If we find we incorrectly filled your order, we will cover the costs of shipping to complete the order correctly. 

 

SECTION 7 - SHIPPING POLICY

Shipping delivery times are quoted in business days (Monday-Friday) from the date the package ships (not the date it was ordered). Orders placed after the daily cutoff time, on holidays or weekends will be shipped the next business day and the quoted transit time will not start until the package is actually shipped. Additionally, transit times quoted during the checkout process are merely an estimate and are not a guarantee of service. We do not offer refunds on upgraded shipping fees due to delays caused by the carriers or the customer not calculating the transit time correctly.

If a package is lost, stolen or damaged during transit the customer must report the issue to us so we can file an investigation/claim with the shipping company. Until we receive the results of the investigation we will not be able to send out a replacement product or a refund if necessary until we have a definitive answer from the shipping company on the status of the shipment in question. We understand this can be frustrating but we will work as quickly as possible to resolve the matter!

  • Pro Edge Paintball ships orders out Monday  through Friday.
  • Orders placed before 5:00 PM CST ship the same day except during holidays and other unforeseen circumstances.'
  • Tracking information is updated Monday - Friday by 5:00 PM CST.
  • Purchase items totaling $49 or more from our online store will qualify for free UPS GROUND shipping.
  • ProEdgePB.com reserves the right to modify the shipping charges to any order that did not calculate properly.

 

Shipping is determined by the weight of the items ordered and the method of shipping chosen. Included in the charge is delivery confirmation, packaging and handling. We will notify you beforehand for approval of any order that has a significant change in shipping cost.
ONLINE ORDERS ARE SHIPPED OUT MONDAY - FRIDAY.

For order placed on Saturday or Sunday, the shipping information on your order will not be posted until Monday by 5:00 pm.
UPS Shipping is on a Monday-Friday Business Schedule. This means 2nd day shipping is referring to week days Monday - Friday, not from the day you placed your order.
 
All shipping methods are Monday-Friday, which means if we 2 Day Air a package to you on Thursday, you will not receive it until Monday (the 2 business days being Friday, then Monday). UPS is closed on all Holidays so there are no pick ups or deliveries on holidays.

 

Tracking Numbers: Tracking numbers are updated at the end of each business day. The system emails the tracking number to whichever email you entered when you placed the order. If you did not get an email confirmation of your order initially, this means the email went to a spam or junk folder or the email was entered wrong. UPS orders can be tracked at www.UPS.com.
All Air Systems and Co2 Tanks: UPS will only ship these items empty due to transportation regulations.

 

SECTION 8 - Pre-Order Policy

What is a pre-order?

When you place a pre-order you are reserving your spot in line for a new product that is set to hit the market soon. If an item is marked as pre-order it is not ready to ship yet so only order if you are able to wait for its arrival. At the top of each item page we will have the estimated time of arrival for that product. 

Why should I pre-order instead of just waiting for the item to come in stock?

Typically most paintball manufacturers have limited quantities available when they begin to release a new product on the market and additional restocks tend to take some time. Demand almost always exceeds the supply so by pre-ordering you are reserving your spot in line to get the newest product as quickly as possible. We fulfill all of our pre-orders first before we sell any unspoken for items in store or online so if you want to get a new item as quickly as possible you’ll want to pre-order. 

How accurate are pre-order arrival dates?

In most cases pre-order dates are very accurate but it is possible items may take longer to arrive then expected. We work closely with the manufacturers to provide the most up to date information as possible but due to unforeseen circumstances such as manufacturing issues, shipping delays and major world events we can never fully guarantee the projected arrival date. 

How do you begin fulfilling pre-orders?

Ideally pre-orders are filled exactly in the order that they were received. Certain products with different variations such as color, size, model, etc may arrive at different times based on the manufacturers production schedule so it is possible we may have to deviate. The order in which a manufacture releases different variants are beyond our control. We will always try to fulfill orders based on the date received though. 

Can I change my pre-order for a different color, size, model, etc?

You are permitted to change your order if needed but you will lose your current spot in line. The updated order will be viewed as a brand new order and your spot in line will be based on the date you changed your order. Manufacturer production is based heavily on the pre-orders they receive so by changing your order you are throwing off the production schedule and quantities. 

Can I cancel my pre-order?

You can cancel your pre-order but you will be subject to a 10% cancellation fee based on the price of the product(s) you pre-ordered. Any pre-paid shipping fees will be refunded in full. 

Modification & Interpretation

Pro Edge Paintball reserves the right to modify or change these policies at any time if deemed necessary. We will also be solely responsible for the interpretation of any and all policies.

SECTION 9 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 10 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 11 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 12 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 13 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 15 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pro Edge Paintball, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pro Edge Paintball and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 20 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 22 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 23 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at help@proedgepaintball.com