HOLIDAY RETURN POLICY: Purchases made between November 1st and December 31st, 2022 will be eligible for return or exchange through January 31st, 2023
Must be within 30 days from the date of delivery
Any item sent in for return must be brand new and unused. If an item is used and being returned, the customer will receive 50% of the original order value of the items.
All original packaging must be included in the return to qualify to be brand new.
If original packaging is not included, a 30% restocking fee will be applied.
If an item is broken within 30 days after delivery, the item is usually covered under a manufacturer warranty if it falls under normal and regular use. We will do everything in our power to get this item working correctly.
If the product is defective, it will be repaired based on the manufacturer's warranty.
There are no returns on any Paintballs, Smoke Grenades, Used items, Circuit Boards, Solenoids, Wire Harness and any other Electronic related items
NO RETURNS ON PAINTBALLS OR SMOKE GRENADES IN STORE OR ONLINE
If you need to exchange an item due to the sizing being incorrect or a factory defect we will cover the shipping cost 100% if purchased from our store. All original packaging must be included in the return to qualify.
If you need to return an item for a refund or store credit, the cost of return shipping will be deducted from your refund. All original packaging must be included in the return to qualify.
Nearly all products come with a factory warranty. If your purchased paintball gear has torn or broken after the first 30 days of use, you will be asked to contact the manufacturer of that product. If you need assistance with this process please contact us here.
If you have questions about returning your product, please call (800) 966-9381 Tuesday - Friday 11:00AM to 7:00PM or Saturdays 10:00AM to 6:00PM CST.
We recommend using our Create a Return feature in place of calling to guarantee a quicker and more accurate solution.
If a return is shipped back to us without prior confirmation, we can not guarantee the order will be processed correctly or at all.
Refund Options
1. We can refund your account for the item or order being returned minus the cost of shipping for the return label. If you cancel your order or refuse delivery, the original shipping cost will not be refunded.
The funds will be returned through the same method of payment for the order was placed.
2. We can issue your account Store Credit which you will be able to use online at your convenience on any other item. The total amount refunded will be the total of your order minus the cost of the return label.
