RETURN POLICY

We pride ourselves in our customer service and willingness to work fairly with our customers who support our business. 

If at any point you are not satisfied with your experience at our store or online, please email the owner John immediately at John@ProEdgePaintball.com 

 

How do I return an item?

In the case you need to return a product or order, please read our return procedure in full so the return goes as quickly and as smooth as possible. 

Please follow the requirements below: 

  • Any item taken in for return must be brand new, factory sealed and unused. If an item is used, it can not be returned.
  • If an item is broken soon after purchase it is usually covered under a warranty. We will do everything in our power to get this item working correctly. 
  • Returns must be received within 30 DAYS of placing your order.
  • There are no returns on any Paintballs, Used items, Circuit Boards, Solenoids, Wire Harness and any other Electronic related items
  • Any item returned that is used or can not be resold as new is subject to a 30% return fee. 
  • *NO RETURNS ON PAINTBALLS IN STORE OR ONLINE 

If your item is eligible for return, please message us through our LIVE CHAT feature online 24 hours 7 days a week.

The message should look like this-

"I would like to return (product) or my order from order #.... As soon as we receive this message you will receive a return label within 24-48 hours to the email on your order.

PLEASE WRITE YOUR ORDER # ON THE OUTSIDE OF YOUR RETURN BOX. 

If you would like to call to speak with someone in returning your product, please call 713-896-8841 Tuesday - Friday 11:00AM to 7:00PM or Saturdays 10:00AM to 6:00PM. We recommend using our Online Chat feature over calling to guarantee a quicker and more accurate solution.

If a return is shipped back to us without prior confirmation, we can not guarantee the order will be processed correctly or at all. 

REFUND OPTIONS:

When returning an item we have two options:

1. We can refund your account for the item or order being returned minus the cost of shipping for the return label. This cost is usually $8-$12.

The funds will be returned through the same method of payment for the order was placed. 

2. We can issue your account Store Credit which you will be able to use online at your convenience on any other item. The total amount refunded will be the total of your order minus the cost of the return label. This cost is usually $8-$12

If you have received a wrong item or items with your order, please notify us within 3-5 days of delivery.
If we find we incorrectly filled your order, we will cover the costs of shipping to complete the order correctly. 


RETURN ADDRESS: 
Pro Edge Paintball - RETURNS
14914 NW Freeway
Houston, TX 77040
DO NOT ATTACH YOUR RETURN LABEL TO THE OUTSIDE OF THE PRODUCT PACKAGING. THIS WILL CAUSE DAMAGE TO THE ORIGINAL PACKAGING MAKING IT UNABLE TO BE RESOLD AS NEW AND SUBJECT TO A 20% RESTOCKING FEE. 

Note: Returns take between 3-5 business days for completion.